FINDING and POSTING CHATS:
We encourage all participants in worship to log in and post chat messages, first, to let us know where you are joining us from and so that we may greet you, and second, because our worship services are interactive, and we’d like each person to take part!
If you are having trouble finding the chat box, click on the little cartoon talk-bubble symbol at the upper right corner of the streaming video (you have to be in a video, and move your mouse there, to see it). That will open your chat area, where you can see everyone’s comments. You can add your own chat posts by typing into the blank (or “Say Something”) box at the very bottom.
To be able to post chats, however, you have to be logged into Livestream. You can log in by clicking “LOG IN” at the top right of the Livestream window (usually just to the left of the red “Go Live” button). You may either create a free account with Livestream using your email address (and a password of your choice), or login by validating with your Facebook account (if you have one).
If you try to post a chat message when you are not logged in, Livestream will pop up a window asking you to create a free account, or to log in (via the account you already created, or with Facebook). If you have an account, just log in… otherwise, you may create an account right on the spot.
IF THE STREAM STUTTERS:
Most often, a stream that lags, buffers, or stops and restarts is due to a lack of bandwidth or computer resources on the viewing end (your end). You can often eliminate streaming problems by reducing the quality of the stream, which saves both bandwidth and computing power. Do this by clicking on the bandwidth control at the lower right corner of the video window (if available… it is just to the right of the full screen icon, and looks like cell bars or a gear wheel… and only shows up if the stream is at higher quality ). Choosing a lower option, such as 260p, resolves streaming issues for most computers.
IF THE STREAM DROPS/CRASHES:
We’ve occasionally had difficulty with the stream dropping during worship. If this happens, almost invariably there will be a small circling graphic over a blank video screen, like it is trying to reload the stream. If this happens, the chat may be active for a short time longer, then all will stop. To reconnect with worship, click the refresh button on your internet browser (it usually looks like a circling arrow), or simply close the window and come back to the worship page again. You may need to do this more than once… just repeat until you get the stream again. Please remember to do this after a crash so that we will all be able to continue in worship together.
The Livestream window has its own volume control, so if you are having trouble hearing, be sure that everything is turned up not just on your own computer, but also within Livestream. To check this, during the playback of any video (live or recorded) on Livestream, move your mouse to the volume control (bottom left of video), and make sure that it is all the way up…!
Additionally… laptop speakers are often fairly poor at voice reproduction. Using a set of external speakers, or simply using earbuds, can make a very positive difference in hearing and understanding. (If you are having trouble hearing, it is worth a try!) If you are having trouble hearing, you may also post a chat letting our pastors know, so if there is a problem they can often fix it on the fly!